Job Responsibilities

Ensure that quality and turnaround standards, as defined by service level agreements or legislation, are met and exceeded by monitoring and tracking monthly reports and taking mitigating action where necessary.

Enable team to achieve established targets by planning and monitoring performance, identifying obstacles and taking necessary mitigating action.

Manage staff utilisation, systems, processes, operational and strategic expenses by forecasting and analysing reports and changes to legislation.

Continually optimise efficiency by facilitating effective productivity, project management and innovation.

Ensure business activities/plans are aligned to the strategic objectives of the division for the next 6-12 months by translating strategic priorities into operational plans and individual objectives for team members.

Manage and sustain stakeholder satisfaction by meeting service level agreements or legislation and identifying opportunities for improvement.