Purpose:

The L1 and L2 Engineer will provide comprehensive operational support and maintenance in LAN, WAN, Security and UC environment.

Key Requirements:

• Certification levels for DIRCO onsite support engineer as supporting documentation
• Minimum 5 years post-certification experience
• Own transport is required

Duties and Responsibilities:

• Incident Logging

• System Backups - All system backups (UC, LAN, WAN and Security) will be the responsibility of the engineer
  

Experience in Supported Infrastructure (Ideal):

• Cisco Unified Communication Manager (CUCM)
• Cisco Unified Contact Centre Express (UCCX)
• Cube Gateways
• Attendance Console
• Phones and Headsets
• LAN Switches (Core, Service, Access, and Optics)
• WAN Routers
• Access Points
• ISE
• DNA Centre
• Telephony Management System (TMS)